Terrorism Awareness & Hostile Threat Awareness Programme for Hospitality Professionals

Black Tier Solutions  Terrorism Awareness & Hostile Threat Awareness Programme is a comprehensive professional development course designed specifically for hospitality staff working in hotels, resorts, gyms, restaurants, event venues, and other public-facing environments. As hospitality venues often welcome large numbers of guests and visitors, staff play a crucial role in maintaining a safe and vigilant environment. This programme equips hospitality professionals with the knowledge and awareness needed to recognise potential threats and respond appropriately within their role.

This course focuses on awareness, recognition, and reporting, helping staff understand the modern threat landscape and how hostile activity may present in busy hospitality settings. Participants will learn how to identify behavioural indicators of suspicious activity, recognise potential hostile reconnaissance, and understand how early awareness can contribute to the safety and security of guests, colleagues, and the wider public.

The programme has been developed to reflect best practice guidance for public-facing organisations and is aligned with recognised professional development standards, making it suitable for organisations seeking structured staff training in risk awareness and preparedness. The content is delivered in a clear, responsible manner and emphasises ethical observation, communication, and reporting procedures, ensuring staff understand their responsibilities while maintaining a welcoming and inclusive environment for guests.

Importantly, this programme is awareness-based and non-operational. It does not provide tactical security training or instruct participants in security or law-enforcement procedures. Instead, it focuses on building situational awareness, professional judgement, and confidence in recognising and reporting concerns through appropriate internal or external channels.

Through scenario-based learning, practical examples relevant to hospitality environments, and structured assessments, participants gain a deeper understanding of how hostile threats can develop and how early recognition can support prevention and response.

Upon successful completion, participants will receive a certificate of completion confirming their participation in the programme and their commitment to maintaining a safe, aware, and responsible hospitality environment.

This course is suitable for:

  • Front-of-house staff

  • Reception and concierge teams

  • Restaurant and bar staff

  • Event and venue personnel

  • Gym and leisure facility staff

  • Supervisors and duty managers

  • Hospitality management teams

By improving awareness and strengthening a culture of vigilance and responsibility, the Terrorism Awareness & Hostile Threat Awareness Programme supports hospitality organisations in fostering safer environments for both guests and staff while maintaining the welcoming atmosphere that defines the hospitality industry.

 

Available online through our learning portal or in person for corporate learners