Privacy policy

Black Tier Solutions LTD

Last Updated: March 2026

Black Tier Solutions LTD is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect personal information when you use our website or services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Black Tier Solutions LTD provides professional training, consultancy, and related services.

For the purposes of data protection legislation, Black Tier Solutions LTD is the Data Controller responsible for processing your personal information.

If you have any questions about this policy, you can contact us via the contact information provided on our website.

2. Information We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing information

  • Course registration details

  • Messages submitted through contact forms

Information Collected Automatically

When you visit our website we may collect:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Pages visited

  • Cookies and tracking technologies

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use personal information for the following purposes:

  • Responding to enquiries

  • Processing course registrations

  • Delivering training services

  • Providing certificates or course documentation

  • Processing payments

  • Improving our website and services

  • Maintaining security and preventing fraud

  • Meeting legal and regulatory obligations

We only process personal data when we have a lawful basis under applicable data protection laws.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Contractual necessity – to deliver training services you have purchased.

  • Legitimate interests – to operate and improve our business.

  • Legal obligations – where required by law or regulatory bodies.

  • Consent – where you have agreed to receive marketing communications.

5. Data Sharing

We do not sell or rent personal information.

We may share data with trusted third parties where necessary, including:

  • Payment processors

  • Accreditation or awarding bodies

  • Website hosting providers

  • IT and security service providers

  • Legal or regulatory authorities when required

All third parties are required to protect your information in accordance with applicable data protection laws.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data from:

  • Loss

  • Unauthorised access

  • Disclosure

  • Alteration

These measures include secure servers, access controls, and encrypted systems where appropriate.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Compliance with legal obligations

  • Record keeping for training certification

  • Resolving disputes

Retention periods may vary depending on regulatory requirements.

8. Your Data Protection Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to certain types of processing

  • Request transfer of your data

Requests can be submitted through our website contact details.

9. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website usage.

You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.

Updates will be posted on this page with the revised date.

12. Contact

If you have any questions regarding this Privacy Policy or your personal data, please contact us via the contact information provided on our website.